Each product has a mandatory “Add your text” section. You can also send us your images in the section just below for customization. The “Add your image” section is not mandatory.
Accepted files
-
JPEG, PNG, WEBP, SVG, HEIC, and GIF files are accepted. Please note that for vector drawings or logos, an SVG file is preferable for best results. Otherwise, for normal images, a PNG is preferred over a JPEG for image quality.
-
If there is any problem with the image you send, we will contact you.
Delays to expect (when you play too much hockey, you know)
-
Standard : 7 to 10 business days.
-
Priority : 1 to 3 business days, if realistic. A rush fee may be added to this. It is best to email us at info@lashoparayons.ca if you need a rush job!
-
Corporate : (25+ units): 10 to 15 business days. Rush orders are also possible with additional fees.
Revisions and Approvals
-
1 design revision included.
-
Subsequent revisions: $15 each (design is hard work).
-
Requests for review should be sent to info@lashoparayons.ca.
Technical limits (the laws of physics and everything)
-
Minimum text : 0.02 mm. Below that, even our lasers need glasses.
-
Fine engraving details : 0.02 mm and above.
-
Fabrics : On synthetic fibers, the markings are more subtle and can vary. For a clean, professional-looking finish, cotton wins the medal for the best in the world.
-
Bamboo : beautiful but capricious. Small variations in color or natural lines are possible, which is normal; we have no choice but to deal with it.
-
Rusty tools : Our UV laser can remove rust, but the result is darker than with a dedicated machine that makes it shiny like Mr. Raymond with his smooth coconut. The metal is clean, the look is just different.
-
Special project? We'll clearly explain any special features or limitations before we begin. No nasty surprises.
Cancellations, changes & returns
-
Personalized items are non-exchangeable and non-refundable .
-
If we make a mistake (it happens to the best of us): we redo or replace it quickly and correctly.
Pro tips for a better result
→ Send a logo or vector image (SVG) when possible.
→ No blurry or compressed images, unless you don't want quality, which would surprise me greatly.
→ Reread your names, dates, and accents. We engrave to the millimeter and letter. We can still give you your "No ragrets" here, but we want to be sure that it's what you want.
→ Any doubts? Write to us at info@lashoparayons.ca. We will provide a clear answer, at least as clear as possible for an ADHD panda 🐼.